A standard warranty is included with your purchase, and three service plans are offered to support you when service events occur outside the standard warranty period:
Tier 1 – Extended Warranty includes:
- Repair of covered components
- Phone & web conferencing support
Tier 2 – Maintenance Contract includes:
- Phone & web conferencing support
- Annual preventive maintenance and recertification
- Complimentary software updates
Tier 3 – Optikos® Comprehensive includes:
- Repair of covered components
- Phone & web conferencing support
- Annual preventive maintenance and recertification
- Complimentary software updates
- Priority response time
- RMA shipping costs
| What’s Included | Extended Warranty | Maintenance Contract | Optikos® Comprehensive |
|---|---|---|---|
| Repair of covered components Beyond our standard 1-year warranty for any component found to be defective under normal use |
✔ | ✔ | |
| Phone and web conferencing support Whether you need assistance in setting up a measurement or more urgent troubleshooting, our support team will work to solve your issue by phone or remote access |
✔ | ✔ | ✔ |
| Annual preventive maintenance and recertification Ensure that your system is kept in peak operating condition with instrument checkup and system recertification performed on-site by a qualified engineer |
✔ | ✔ | |
| Complimentary software updates Ensure you are operating with full capabilities and the latest OpTest® software features and improvements |
✔ | ✔ | |
| Priority response time For preferred maintenance visit scheduling and expedited repair turnaround |
✔ | ||
| RMA shipping costs Optikos will pay for freight both ways if a component needs to be returned for repair |
✔ |
Contact Optikos Support below for details and pricing.
